You can cancel your game membership either in text form (e.g. via email) or by doing the following:
- Go to eu.wizard101.com
- Login with your username & password.
- Go to "My Accounts".
- Enter your Master Password if applicable.
- Click on the "Manage" tab.
- Click the "Change Plans" button.
- Click the "End" button.
- Confirm cancellation.
- Complete and submit the membership feedback form.
If you canceled a game membership, it will revert your account back to Free To Play after the game membership expires. To see when your account will be set back to Free To Play, go to "My Accounts" and you will see the end date for the membership with that membership's listing.
*** If there is not an "end" button, this means the account is either already on Free To Play status or you have already ended the membership on the account. ***
How are renewals affected by EU subscription law?
Anyone that purchases a 6- or 12-month membership should be aware that their membership will transition to a 1-month membership at their next renewal. It will continue to renew indefinitely at the 1-month rate until you decide to cancel the membership. Note: The 6- and 12-month memberships offer a slight discount than if you were to pay monthly. To continue taking advantage of the price point of the longer-term membership that you had, you would need to purchase it again before your next renewal date.
What currency type will be charged at renewal?
Please note the currency you use to purchase your membership will be the currency charged at renewal unless you cancel and repurchase in a different currency. For example, if you purchased a 6 month membership in USD and want to change to EUR, you would need to cancel your existing USD membership and repurchase it using EUR. You would then be charged EUR at each renewal moving forward.
Additionally, paying with a different currency for a Crowns or bundle purchase will not change or override the currency charged for your existing membership. You would still need to manually cancel your existing membership to change the charged currency.
What credit card will be charged at renewal?
The credit card you use to purchase your membership will be the credit card charged at renewal unless you purchase a new membership with a different credit card, or you cancel your membership.
If you complete a membership purchase with a credit card and then use a new credit card to purchase a non-membership item, the credit card used to purchase the membership will not be affected and still be charged at renewal.