Wizard101 Europe
Transition Details

Hello European Wizards!

The time has come. Starting this week, KingsIsle will begin opening the registration process for completing the transition of Gameforge EU accounts. During the registration process, Gameforge Wizard101 EU players will be able to use their personal transition code to complete registration on the official KingsIsle transition registration page.

IMPORTANT NOTE: Due to a technical glitch, some previous personal transition codes you have received are invalid! Only the transition codes you get by visiting the website or which you have received by email from April 13 and afterward are valid and functional.

We’re extremely excited to welcome you into our KingsIsle family and want to make sure you have the smoothest transition possible.

How Can I Transition my Gameforge data over to KingsIsle?

In April, you should’ve received multiple emails from Gameforge with a transition code. This transition code is your golden ticket to accessing your Gameforge characters, items, and progress on the new KingsIsle Wizard101 European servers. Each transition code is unique to your specific account and only redeemable on the KingsIsle Wizard101 European servers.

Transition Steps

Please follow the steps below to begin the process of transitioning your Gameforge account data to the KingsIsle Wizard101 European servers.

Step 1: Log in to the email address connected to your Gameforge Wizard101 account and locate one of the emails from Gameforge containing your transition code.

Step 2: Navigate to the Wizard101 Europe Transition Registration page here. Once there, fill out the form, enter your transition code, and complete your registration as directed.

Step 3: Download the Wizard101 Europe launcher here.

Step 4: Open the launcher and log in using your newly registered username to play!

Transition Rewards

No welcome to the Spiral is complete without magical gifts!

Gameforge players: Redeeming your transition code when registration opens will earn you:

Not coming from Gameforge? Registering any new account on the Wizard101 European servers within 60 days of launch will earn you:

Rewards will automatically be applied to qualified accounts after launch.

FAQ

Note: this FAQ will be updated with more questions and answers as we progress through the transition process.

Servers and Your Account

GameForge accounts will transfer to KingsIsle EU, not to KingsIsle North America.
Wizard101 games worldwide are being re-aligned under one company, KingsIsle. Currently, KingsIsle runs the North American (NA) Wizard101 servers and Gameforge has 7 unique servers: UK English, German, French, Spanish, Italian, Polish, Greek. This transition will be maintaining all individual servers, but now under one company, KingsIsle.
  • Follow instructions in the transition emails. Keep the code you receive from those emails.
  • Follow instructions in the transition emails you received from Gameforge. Keep the code you receive from those emails.
  • Keep your code! We cannot replace it. Gameforge will provide a code lookup option on their website during the transition period.
  • Accounts are expected to be transitioned when registration opens starting on May 16.
  • Keep your code! We cannot replace it. Gameforge will provide a code lookup option on their website during the transition period.
You should automatically receive them in your in-game gift window upon completing registration and logging into the new servers.
  • NA server login information is kept separate from EU login information. Logging into an EU game client will only gain you access to your EU account.
  • Pro Tip: We recommend, whenever making a new account, do NOT name it exactly what you currently have in place. This will help you keep track of your unique account(s).
  • No. KingsIsle will be setting up new servers to transition Gameforge data and accounts. You will not be able to move an account to a disparate server; meaning a French account with Gameforge can only be transitioned to the new French KingsIsle server.
    • Can I pay to transfer characters to a new server? No, we cannot currently move account data to a disparate server.
    • I already have characters on a NA account. Can I merge them with my EU account? No, we cannot currently move account data to a disparate server.
Existing memberships will be carried over. They will remain active with full membership privileges through the paid time; however, they will not auto-renew. If you wish to continue your membership access, simply resubscribe through the KingsIsle website after the transition.
  • Yes! All account and game data, including character names, levels, items, etc, will remain the same on the new servers.
  • KingsIsle will be supporting major Credit Cards and PayPal in USD at the initial transition period.
  • Development is underway to support PaySafeCard, Sofort and other local payment methods. They will be activated some time post-transition.
Offers and promotions for the EU community will largely be determined separately, though will still rely upon what new game content is introduced at the time.

Transition Code and Support

Save your transition code!
  • IMPORTANT: Codes received before April 13 are invalid. Your new code was sent after this date and is the one you should use to register your account.
  • Step 1: Log in to the email address connected to your Gameforge Wizard101 account and locate the Gameforge email containing your transition code.
  • Step 2: Navigate to here. Once there, fill out the form, enter your transition code, and complete your registration as directed.
  • Step 3: Download the Wizard101 EU launcher here.
  • Step 4: Open the launcher and log in to your new registered account to play!
  • The application of the transfer code will be available for at least six months from the beginning of the transition process.
  • Keep your code! Gameforge will provide a code lookup option on their website during the transition period.
  • Check your email you used to register your Gameforge game account, including spam, junk, and other folders for the code email. It may not have been sent yet.
    • If you are unable to locate the email, please contact Gameforge.
  • Gameforge will also provide a way to retrieve the code for a limited time during the transition process, so don’t delay. A few emails will be sent throughout the transition period that will include your code.
  • Keep your code! We cannot replace it. Gameforge will provide a code lookup option on their website during the transition period.
  • No, your code will only be redeemable on the KingsIsle Wizard101 EU servers.
  • Keep your code! We cannot replace it. Gameforge will provide a code lookup option on their website during the transition period.
  • No, Parent Accounts and Child Accounts will be treated as separate accounts with their own transition codes.
  • Once the separate accounts are created & transitioned, you will then have the ability to link them into a family group.

Support

  • Please review this FAQ in its entirety as an answer may be here for your need.
  • Ensure you registered an account and downloaded the client on the same language.
  • If you still need assistance, please contact our support team at support@kingsisle.com.
  • Once the transition occurs and you’ve completed it using your personal code, contact support@kingsisle.com.
  • Keep your code! We cannot replace it. Gameforge will provide a code lookup option on their website during the transition period.
Please contact our customer support team at support@kingsisle.com for assistance.
  • You may have downloaded the wrong client. Please ensure you’re on your language’s website page before downloading the client matching your account registration.
  • Accounts will not work across languages!
Please contact our customer support team at support@kingsisle.com for assistance.
No, neither Gameforge nor KingsIsle will offer refunds for store purchases, subscriptions or other Wizard101 related purchases if you opt out.
Once you’ve completed the transition, the membership will not be automatically renewed, so active cancellation is not necessary.
For any Gameforge user account related questions, continue to contact Gameforge as you normally would. Starting from May 16, please contact support@kingsisle.com for any Wizard101 related support.

Community

The EU community will continue! KingsIsle is excited to be working with all EU players to continue to foster and develop the amazing community that exists.
Follow @Wizard101 on Twitter, Facebook, and Instagram for our NA community. As we get the EU community settled, keep watch for announcements of new social media and chat groups to open for this region.
Game updates are planned to be conducted but the timeline of their release compared to NA updates is still being developed.
Test Realm will remain on NA servers for now. Content updates released on EU servers will then already have a fully tested update. Localization needs will be tested internally.
In-game friends lists will be preserved, though be aware that friends on your list may or may not accept the transition of their accounts to the new EU servers.
It will work the same as it does now for EU servers.

Thank you for your patience as we ring in a new era of Wizard101 Europe. We can’t wait to see so many new faces in the Spiral!